Hitting the Books: How SNAP's digital services became an online quagmire

Nobody said dragging one of the largest government bureaucracies to ever exist into the digital era was going to be easy but the sheer scale and myriad variety of failings we have seen in recent decades have had very real, and near universally negative, consequences for the Americans reliant on these social systems. One need look no further than at how SNAP -- the federal Supplemental Nutrition Assistance Program -- has repeatedly fallen short in its mission to help feed low-income Americans. Je...